Online doctor’s appointment is designed to meet the needs of convenience and efficiency for the both sides: here are the dates and time to see your doctor. Choose one that works at your convenience.
When doctor’s schedule is changed, it requires an update in the system. Maintaining the system requires responsibilities like data input, communications, teamwork, customer service…
Convenience and efficiency don’t just happen but the result of planning, anticipation, understanding, care, and empathy.
When something goes wrong that doctor isn’t available, patients are in limbo, and nobody takes the responsibility and apologizes for the mistake. The care provider isn’t losing a feature on their website, but people’s trust.
Making a promise that we can't keep doesn't help anyone. Choose what matters before we start.
