When there is no feedback, we hardly gain traction. Many business owners worry about getting bad online reviews but don't realize that getting no reviews is even more challenging. With bad reviews, we learn where to improve and how to see ourselves in customers' eyes. Even negative feedback helps.
Designing the feedback loops is part of the game for the change we seek to make. Seeing where the loops are right now and imagine what the loops can be. For example, public schools have barely a feedback loop that includes parents. But it doesn't mean that parents have no feedback to share. Over an extended period, the missing feedback loops with parents lead to increasingly bad experiences for children and families and the enrollment decline, eventually affecting everyone in the system.
If our goal is to help schools effectively, parents and schools must agree on the effective feedback loops and how they support both sides in the long run.
