It makes a lot of sense when service providers center our culture with care.
It’s easy to understand how we want to do good job with the service we provide, sharing knowledge and experiences with people who want to hear from us, and consult what people need to go to the next level, but care is more pervasive than that.
Care isn’t about the perfect solutions even though good results are important. It isn’t about making people do what we think they should do by holding the authority and expertise. And it certainly isn’t about pleasing the others by saying yes to everything. Care is about the genuine warmth and leaning in to partner with someone.
When there is a disconnection whether it’s a disagreement, frustration or mistake, leaning in is the energy and posture to be with someone and build that relationship even when it’s challenging to do so. Leaning in is simply to let people know that we see them and understand how they feel. Because we choose to lean in, we have the choice to connect and try again.
It's scary when disagreement, conflict, or frustration happens. Having the courage to lean in and be with someone physically and at the energy level is how service providers lead and care.
Being caring isn't easy or convenient, but worth our attention and efforts.
